Frequently asked questions
Practical answers before a municipal pilot.
These answers are intended to support early conversations with arena staff, supervisors, management, and IT. Legal and procurement wording should be reviewed before formal public launch.
What is RinkTrack?
RinkTrack is a digital arena inspection and maintenance documentation platform. The current focus is the Ice Thickness module: mobile inspections, maintenance logs, photos, Work Maps, supervisor review, exports, and long-term record organization.
Who is RinkTrack designed for?
RinkTrack is designed for municipal arena operators, seasonal staff, lead hands, supervisors, parks and recreation managers, and municipal reviewers who need cleaner inspection and maintenance records.
Does RinkTrack certify that ice is safe?
No. RinkTrack helps staff document readings, notes, photos, and work performed. It does not replace operator judgment, municipal procedures, applicable laws, or supervisor responsibility.
What does the Basic version include?
The current Basic scope includes inspection records, start and finish measurements, one-off thickness checks, maintenance logs, Work Maps, photos, supervisor reporting, customer exports, and account controls.
How does voice guidance work?
RinkTrack guides operators through measurement points and records spoken readings, reducing the need to repeatedly put down tools and handle the phone. Noisy-arena testing is still underway, so operators can pause, resume, correct, or enter readings manually.
Can supervisors and lead hands receive notifications?
The app supports role-based access and notification settings so submitted inspections can be reviewed by the appropriate municipal staff. Notification preferences can be configured by account where supported.
Can one municipality see another municipality's data?
RinkTrack is designed around customer account separation so each client works within its own facilities, rinks, staff, inspections, maintenance records, and exports.
Where is data stored?
The pilot database has been moved to a Canadian region. Hosting, backup, retention, and data-residency details should be confirmed as part of each municipal IT review before formal launch.
Can customers export their records?
Yes. Customer exports are designed to organize inspection records by date with measurements, notes, photos, and Work Maps together for easier review. Backup and retention procedures should still be confirmed before formal production use.
Is pricing available on the website?
No. Public pricing is not published at this stage. RinkTrack is currently positioned for demo and controlled pilot conversations.
Are the privacy and terms pages final?
No. The current privacy and terms pages are draft materials and must be reviewed by legal counsel before they are treated as final customer-facing legal documents.
Have a question not covered here?
Request a walkthrough or IT review discussion.
RinkTrack can be reviewed with operations, supervisors, management, and IT before a controlled pilot.
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